Services

SERVICES:

The core aim of our business is to enable our customers to find the answer to their needs each time they take a trip to their kitchen. Hatimi aims to create an environment in this industry of Kitchen equipment where there is nothing left to be altered. To accomplish this, we provide our customers with all-round services along with state of the art technology incorporated in exceptional designs. Customers are provided with after sales-services as well across the country that includes technical assistance, quick help, thorough advice and premium quality spare parts.

Warranty:

Our Policy allows warranty of 6 months to parts to our customers along with a year’s service warranty. In addition to this, Hatimi Engineering provides lifetime technical support and spare parts supply for all the products. Within the warranty period, there will be no cost necessary for spare parts. Howevr, after the expiration of the warranty, HEW will supply spare parts in reasonable prices along with expert guidance.

*Warranty does not take account of units subjected to misapplication, exploitation, improper maintenance/ installation, unauthorized alteration, damages in transit, power surges, environmental damages and other risks.

Are you facing any problems?

Don’t Worry! We always have the solution for your problems. Our trained staff is always ready to serve and satisfy you with the high standard of services in a very short time.

Quality Testing:

In order to keep being conscientious to our customers as promise, HATIMI’s QC strictly inspect each item before delivery. We aim to ensure all the goods are in good condition as well as qualified to meet our customer’s requirement.

Hatimi’s inspection process as follows:

Stainless Steel Products:

• Dimension: Check if the dimension is same with customer’s request.
  Workmanship: Make sure there is no sharp corner or edge.
• Thickness: Use micro-ruler to check the thickness.
• Material: Use exclusive chemical liquid to test the materials in order to ensure the product is using right material (SS304)
• Cleaning: Make sure each item is clean before packing.
• Inspection for custom-made item: All the custom-made items will be checked more strictly.

Remarks: If there is any discrepancy occurred, we will be happy to make corrections or improvements ensuring those items meet our customer’s requirement.